What you can expect

Our operatives and contractors must, whenever working within tenants’ homes:

• park considerately
• wear and display photo identification
• be polite and courteous and behave in a professional manner
• leave the working area clean and tidy removing rubbish generated daily
• use personal information and data in line with GDPR (General Data Protection Regulations) guidelines
• take care with any possessions and protect both inside furnishing and gardens from damage
  minimise noise and disruption as far as possible
• adhere to all current health safety and environmental legislation
• treat residents of all races, ages, religions, gender, sexual orientation and disabilities equally and fairly
• keep the clients home secure
• explain what has been done and make notes on any follow up works as required before leaving
• avoid accidental communication (finger pointing, crossing arms, sudden or quick movements, rolling eyes etc.)
• explain any health and safety issues arising from the works

They should not:

• smoke or vape in or around the home
• drink alcohol or use any illegal substances
• use the customer’s toilet without permission
• interrupt supplies without checking with the customer
• let strangers into the property
• play music from any device
• use jargon, slang or terms of endearment
• move items without your permission
• block access routes without agreement
• take photos of work without permission
• leave doors or windows open unless specifically agreed beforehand
• accept gifts or other inducements