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Our performance

We aim to provide high-quality services that are both cost effective and meet your needs. To help us see how we are performing we: 

  • measure how well each of our services is doing
  • compare our performance over time and against similar organisations
  • look for ways that we can improve the services we provide

Key performance information

Key housing performance information and tenant feedback is monitored and reviewed on a quarterly basis by our Housing Oversight Board. The Housing Oversight Board provides a platform for key members of Housing Committee to have detailed oversight of our social housing functions and performance. We compare ourselves with other similar housing providers, to ensure that we are providing our customers with a high quality service. 

We believe transparency and openness about our performance is extremely important. Our Draft Performance Reporting Framework sets out a model for how the service collects, analyses, presents and uses performance information, in order to enable good governance, ensure regulatory compliance and support evidence-based decision-making.  Our Housing Committee reports are published within Housing Committee meeting papers.

We are currently developing an Action Plan which will look at providing different opportunities for residents to be involved in scrutiny and oversight of the service performance.

How our performance is regulated/ Tenant Satisfaction Measures

We are regulated by the Regulator of Social Housing and the Regulator has standards of service that we must follow. We have a duty to collect performance information about the Housing Service in line with the Tenant Satisfaction Measures required by the Regulator of Social Housing. 

The Tenant Satisfaction Measures are intended to help empower social housing tenants to scrutinise their landlord's performance and hold their landlord to account. As part of this, we will collect tenant satisfaction survey information every year. 

Annual Reports

Every year we produce an annual report for our tenants. The report publishes information on our performance and actions we are taking to improve performance, how we spent our income (Rent) and how we have taken tenants views into account to improve services.

Other performance reports